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SAME-DAY DELIVERY FOR JAKARTA + EASY RETURNS

FAQs

Here are some common questions about Dresshaus. Feel free to ask and get in touch with us.
Berikut ini adalah beberapa pertanyaan umum mengenai Dresshaus. Silahkan kontak kami untuk info lebih lanjut.

What are points / Apa itu point?

How to get a discount when first signing up / Bagaimana cara mendapatkan diskon ketika pertama kali signup?

When will points be obtained / Kapan saja point akan didapatkan?

Can items purchased at Dresshaus be returned / Apakah barang yang sudah terbeli di Dresshaus bisa di return?

What are the shipping options at Dresshaus / Bagaimana prosedur shipping di Dresshaus?

Is same day shipping available for areas outside of Jakarta / Apa same day shipping bisa untuk wilayah diluar Jakarta?

Am I allowed to pick up order in the gallery / Apa customer bisa pickup order di gallery?

Could I choose more than 1 gift for the same recipient / Apakah bisa memilih lebih dari 1 gift untuk penerima yang sama?

Could I order more than 1 gift for different recipients / Apakah bisa memesan lebih dari 1 gift untuk beberapa penerima yang berbeda?

Is there any additional price for Gift / Apakah ada harga tambahan untuk Gift?

What does Gift Certificate mean / Apa yang dimaksud dengan Gift Certificate?

Is personalized message service available / Apa service personalized message tersedia?

Is proof of purchase included at the gift box / Apakah bukti pembelian gift akan disertai pada saat pengiriman?

Will the price tag be detached when the gift is sent / Apakah price tag akan dilepas pada saat gift dikirim?

How to ensure the gift is sent according to the specified date / Bagaimana cara memastikan bahwa gift dikirim sesuai dengan tanggal yang ditentukan?

Is it possible for gift to be picked up from the gallery / Apakah memungkinkan kalau gift diambil di gallery (pick up in store)?

Could I return the package that has been sent / Apa paket yang sudah dikirim bisa ditukar?

How can I return my order / Bagaimana cara mengembalikan paket tersebut?

What is pre-order / Bagaimana cara melakukan pemesanan pre-order?

How is the payment system for pre-order / Bagaimana sistem pembayaran pre-order?

How long will I receive my pre-order / Berapa lama customer akan menerima preorder?

Could I cancel pre-order that has been paid / Apa pemesanan pre-order yang sudah dibayar bisa dibatalkan?

When should I cancel my pre-order / Kapan sebaiknya pembatalan preorder dilakukan?

Can I return a pre-order product that has been sent / Apa produk pre-order yang sudah dikirim bisa dikembalikan?

Can I get a refund for a pre-order if the product does not match the order / Apa biaya preorder yang sudah dibayarkan bisa dikembalikan jika preorder tidak sesuai dengan pesanan?

Could I exchange a pre-order product that i ordered / Apa produk pre-order yang sudah dipesan bisa ditukar?

Could I make pre-order product as a gift / Apakah produk pre-order bisa jadi gift?

Can I exchange items that has been purchased / Apakah barang yang sudah terbeli bisa di tukar/exchange?

Can I receive a refund for items that have been fully paid / Apakah barang yang sudah terbeli bisa di refund?

How is the exchange procedure at Dresshaus / Bagaimana Prosedur exchange di Dresshaus?

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