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FAQs

Here are some common questions about Dresshaus. Feel free to ask and get in touch with us.
Berikut ini adalah beberapa pertanyaan umum mengenai Dresshaus. Silahkan kontak kami untuk info lebih lanjut.

Is your store still open?

Can I still shop online from your store?

Is it safe to shop from your site?

Will there be any shipping delays?

Can I pick up the item?

Can I refund the item?

Can I exchange items that has been purchased / Apakah barang yang sudah terbeli bisa di tukar/exchange?

How is the exchange procedure at Dresshaus / Bagaimana Prosedur exchange di Dresshaus?

Can I receive a refund for items that have been fully paid / Apakah barang yang sudah terbeli bisa di refund?

Will the refund be returned in cash / Apakah pengembalian dana diberikan dalam bentuk tunai?

Does the gift card expire / Apakah gift card memiliki waktu kadaluarsa?

Can products purchased with gift cards be returned? / Apakah produk yang dibeli dengan gift card bisa dikembalikan?

Can items purchased at Dresshaus be returned / Apakah barang yang sudah terbeli di Dresshaus bisa di return?

What are the shipping options at Dresshaus / Apa saja opsi pengiriman di Dresshaus?

Is same day shipping available for areas outside of Jakarta / Apa same day shipping bisa untuk wilayah diluar Jakarta?

Am I allowed to pick up order by myself / Apa customer bisa pickup order secara mandiri?

When can I pick-up my order / Kapan customer bisa pick-up order?

Could I choose more than 1 gift for the same recipient / Apakah bisa memilih lebih dari 1 gift untuk penerima yang sama?

Could I order more than 1 gift for different recipients / Apakah bisa memesan lebih dari 1 gift untuk beberapa penerima yang berbeda?

Is there any additional price for Gift / Apakah ada harga tambahan untuk Gift?

What does Gift Certificate mean / Apa yang dimaksud dengan Gift Certificate?

Is personalized message service available / Apa service personalized message tersedia?

Is proof of purchase included at the gift box / Apakah bukti pembelian gift akan disertai pada saat pengiriman?

Will the price tag be detached when the gift is sent / Apakah price tag akan dilepas pada saat gift dikirim?

How to ensure the gift is sent according to the specified date / Bagaimana cara memastikan bahwa gift dikirim sesuai dengan tanggal yang ditentukan?

Is it possible for gift to be picked up from the gallery / Apakah memungkinkan kalau gift diambil di gallery (pick up in store)?

Could I return the package that has been sent / Apa paket yang sudah dikirim bisa ditukar?

How can I return my order / Bagaimana cara mengembalikan paket tersebut?

What is pre-order / Bagaimana cara melakukan pemesanan pre-order?

How is the payment system for pre-order / Bagaimana sistem pembayaran pre-order?

How long will I receive my pre-order / Berapa lama customer akan menerima preorder?

Could I cancel pre-order that has been paid / Apa pemesanan pre-order yang sudah dibayar bisa dibatalkan?

When should I cancel my pre-order / Kapan sebaiknya pembatalan preorder dilakukan?

Can I return a pre-order product that has been sent / Apa produk pre-order yang sudah dikirim bisa dikembalikan?

Can I get a refund for a pre-order if the product does not match the order / Apa biaya preorder yang sudah dibayarkan bisa dikembalikan jika preorder tidak sesuai dengan pesanan?

Could I exchange a pre-order product that i ordered / Apa produk pre-order yang sudah dipesan bisa ditukar?

Could I make pre-order product as a gift / Apakah produk pre-order bisa jadi gift?

How long will it take for my bridesmaid dresses to arrive? / Berapa lama proses baju dikerjakan?

Can I request swatches of the bridesmaid dresses? / Bagaimana saya bisa melihat swatch pakaian?

Can I try the bridesmaid dresses at Dresshaus’ offline store? / Bolehkah saya datang dan mencoba sample bridesmaid?

Can I order custom dresses? / Apakah Dresshaus Bridesmaid menyediakan custom dress?

Can I order a custom size? / Apakah saya bisa melakukan custom size?

How do I make sure I order the right size? / Bagaimana cara saya menentukan size yang sesuai?

Do you provide alteration services? / Bagaimana bila saya membutuhkan alterasi?

Where will the bridesmaid dresses be shipped to? / Kemana baju saya akan dikirim?

Can I do a return on a bridesmaid dress? / Apakah baju yang sudah dibuat bisa dikembalikan?

What alteration services does Dresshaus provide? / Apa saja jasa alterasi yang disediakan Dresshaus?

Do Dressshaus alteration services apply to products that has been purchased outside Dresshaus? / Apakah jasa alterasi Dressshaus berlaku untuk produk-produk yang dibeli di luar Dresshaus?

Is there any additional charge for alteration? / Apakah terdapat biaya tambahan untuk alterasi?

How long does the alteration service take at Dresshaus? / Berapa lama jasa alterasi di Dresshaus?

Can altered product at Dresshaus be exhanged or refunded?/ Apakah produk yang sudah dialterasi di Dresshaus bisa ditukar atau direfund?

What if my dress is still not fit after alteration? / Bagaimana jika pakaian saya masih kurang sesuai setelah dialterasi?

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