Unless otherwise stated, items in Charista range are 925 sterling silver with silver, gold plated, or oxidized finish. Care should always be taken to protect the layer from being worn away or scratched. Storing your jewelry in individual, air-tight bags can help reduce or prevent it from tarnishing. Store it in a clean, dry place away from direct sun exposure and other atmospheric elements. Avoid your jewelry coming into contact with liquid and chemicals such as perfume, sea water, and body lotions.
If there are issues with your order, you may request for an exchange within 15 days of your order date. However, we can only accept shoes, bags and clothing. Exchanges are not allowed for jewelry and intimates due to hygienic reasons.
Bila customer merasa tidak cocok dengan produk yang sudah dibeli via website, maka produk bisa ditukar dalam 15 hari. Namun, produk yang ditukar hanya sepatu, tas dan pakaian. Perhiasan dan pakaian dalam tidak dapat dikembalikan.